Privacy Policy

1. Information We Collect

We collect information you provide when creating an account (name, email, business details) and information generated through use of our service, including call logs, SMS message content, and lead data associated with your account.

For end-customers who receive SMS messages through our platform: we collect only their phone number and the content of their SMS replies. This data is associated with the contractor account that received the missed call.

2. How We Use Your Information

• To provide and operate the missed call recovery service
• To send automated SMS responses on behalf of contractor accounts
• To maintain your lead dashboard and reporting
• To process payments and manage your subscription
• To communicate service updates and support responses

3. SMS Messaging

SMS messages are sent only to individuals who have placed an inbound call to a contractor's business number. We do not send unsolicited messages. Recipients may opt out at any time by replying STOP. Message and data rates may apply.

4. Data Sharing

We do not sell your personal information. We share data only with service providers necessary to operate the platform (Twilio for SMS delivery, Supabase for database hosting, Stripe for payment processing, Cloudflare for infrastructure). Each provider is bound by their own privacy policies and data processing agreements.

5. Data Retention

Lead data and message logs are retained for the duration of your account and up to 90 days following account termination. You may request deletion of your data at any time by contacting us.

6. Security

We use industry-standard security measures including encrypted data transmission (TLS), hashed credentials, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Contact

For privacy-related questions or data deletion requests, contact us at support@callstobooking.com.